Refund Policy
Last Updated: 2025.10.16
AnimateImage AI is committed to fair, transparent billing. This page explains when refunds apply, how to request them, and what timelines you can expect.
How to request a refund
- Email support@animateimageai.pro.
- Include your order number, payment receipt (from Creem), and a short description of the issue.
- We will acknowledge every request within 2 business days and share the next steps.
Eligible scenarios
- Duplicate charges or accidental double purchases.
- Technical failures on our side that prevent you from downloading or using generated videos after repeated attempts.
- Unauthorized transactions that are reported within 7 days of the charge.
- Subscription renewals that were not used after the renewal date (evaluated on a case-by-case basis).
Non-refundable scenarios
- You consumed the purchased credits or subscription period successfully.
- You requested a refund more than 30 days after the transaction.
- Violations of our Terms of Service or acceptable-use policies.
- Preference changes (“I no longer need the product”) after the service was delivered.
Resolution timeline
- First response/acknowledgment: within 2 business days.
- Additional troubleshooting (if needed): usually resolved within 5 business days.
Cancelling subscriptions
Subscriptions can be cancelled anytime from the My Orders page in your dashboard or by emailing support. Cancellation stops future renewals but does not retroactively refund previous usage unless one of the eligible scenarios above applies.
Thank you for trusting AnimateImage AI. If anything is unclear, reach out—we’re happy to help.